Claim Capabilities

Employees discussing car damage.

Helping you get back on the road

Auto claim capabilities

Whether your vehicle has sustained damage or you’ve been injured in a collision, after an auto accident, our Claim Services work tirelessly to get you back to business quickly.

With Travelers, you’re supported by Claim professionals with extensive knowledge in every type of auto claim and tools that offer you flexible options for managing your experience. For example, in some instances, virtual inspection can allow us to remotely assess the damage to your vehicle.1 In other situations, you may be able to leverage a network of convenient repair shops that can guarantee the repair for as long as you or your business owns the vehicle.2

Explore our auto claim capabilities:

Heavy Equipment

See how our dedicated Heavy Equipment Claim professionals provide superior claim service.

Travelers agent discussing heavy equipment with a construction worker next to a bulldozer.

Heavy Trucks

Understand how our Claim professionals support your commercial fleet and equipment.

Employee explaining heavy truck damage to others in a heavy truck lab.

Auto Claim Medical Solutions

Learn how Travelers thinks about managing medical costs stemming from auto claims.

Three scientists looking at test results.

Appraisal Methods

What inspection methods can we use to assess your car's damages? Find out here.

Minor rear-end car collision.

Loss Consultation Service

See how we can help you make an informed decision about filing a claim.

Man at standing desk giving loss consultation service.

Catastrophe Response

Explore how we prepare for catastrophic events.

Three men in a command center preparing catastrophe response plans.

Subrogation

Find out how our subrogation unit works to recover cost during a claim.

Team meeting at a conference room table.

Investigative Services

Understand how our investigative unit works to prevent fraud and loss.

Man viewing computer display of security camera footage.

1Not available in every state.

2Customers have the right to choose where their vehicle will be appraised (depending on state) or repaired and are under no obligations to use a repair facility in our network.