You’ve Filed an Auto Insurance Claim. What’s Next?

We understand the claim process can be unfamiliar. This guide can help you better understand what to expect now that you’ve filed your claim with Travelers.

Chat bubble icon inside a blue circle.  

We’ll review the details of your claim and follow up 

There are a few different paths your claim may take. Once we’ve reviewed your claim, we’ll contact you with additional details.

If you’re curious about your policy, deductible or rental options, now’s a great time to log in to MyTravelers® to learn more.   

Icon depicting a wrench and screwdriver in a blue circle.  

Getting back on the road

Next, we’ll need to appraise the damage to determine how much repairs will cost.1 In some cases, we can get this started with photos you’ve taken from your mobile device.

If you’re not already working with a repair facility, MyTravelers® Repair Network can help you find a shop.1 Learn how MyTravelers Repair Network simplifies the estimate and repair process with our online guide.

If your vehicle is not repairable, we’ll support you through the total loss process and reach out with more details.

Icon depicting money in a blue circle.  

Get a payment for your claim

Once repairs are completed, payment is easy. You’ll be able to choose a payment method that works for you, including ePay options.

If you’re using the MyTravelers Repair Network we’ll pay the shop directly. You’ll just need to pay your deductible to the repair shop when you pick up your vehicle.

We’ll work with the facility directly if additional repairs are needed.

Frequently asked questions about the auto claim process

1 Customers have the right to choose where their vehicle will be appraised (depending on state) and/or repaired and are under no obligation to use a repair facility in our network. MyTravelers Repair Network is not available in every state.

Related articles

A step-by-step guide to reading and understanding the repair estimate you receive after your claim has been evaluated.

Mechanic inspects vehicle to calculate an auto repair estimate.

Get a brief description to help you understand how Travelers claim payments are typically determined and how deductibles are applied.

Customer standing outside an office building looking at his phone.

Virtual Visit is a secure and convenient way to connect with your Travelers Claim professional during your claim.

Customer holds their mobile phone while conducting a virtual visit with a Travelers representative.

Additional resources

A collection of materials designed to help you navigate the claim process.

Securely upload your documents and photos to your Claim professional.

Find out where you are in the claim process.