Premium Audit Frequently Asked Questions

Your policy premium was based upon information provided by you or your agent (e.g., payroll, sales) prior to the start of your policy term. Because premiums are charged based on actual payroll or sales for the year, we are required to verify that your premium accurately reflects the state of your business over the policy term. This entails reviewing the original estimates against your actual payroll and business operations. The review is referred to as a premium audit. 

If you are eligible, your premium audit may be conducted online and over the phone with a Travelers auditor. Play this short video to learn more about what to expect from your virtual audit experience. 

Prior to the start of your policy, your agent and a Travelers underwriter estimated your premium based on your expected business operations. At the end of your policy period, an in-depth review of your operations is needed to determine if premiums were correctly estimated. We may need to adjust your premiums based on actual business outcomes, given changes that may have occurred in your business. This is a standard industry practice and required by your policy. Your participation in providing requested documentation is essential to calculate your final premium. 

The workers compensation class codes established by your payroll company at the beginning of your policy must be reviewed for accuracy. Any changes that took place during your policy period must be reported as this is necessary to calculate your correct premium. If provided to Travelers by your payroll company, your information may be pre-populated in your online audit. It's important that you confirm the accuracy of the data, report any changes and document use of any contractors.

After the audit is conducted, your premium may be adjusted based on your business activity during the policy period. Business activity is confirmed by a review of your sales or payroll (whichever is applicable), operations, employee classifications, use of subcontractors and inclusion or exclusion of officers. Providing accurate data ensures you do not pay more (or less) than you should for proper insurance coverage. Please review our recordkeeping tips that help our customers avoid surprises. 

Please contact customer service by phone or email and we will be happy to assist you. You may also contact us, which helps to direct your request to the appropriate customer service team member. 

Many customers are eligible to complete their audit online and securely submit records electronically in the Premium Audit section of MyTravelers^®. The type of audit you are eligible for is determined based on premium size, type of operation and state requirements. If you are eligible to use our online tool, you will receive an invitation letter with registration instructions. 

You will automatically receive a second letter containing registration instructions. If you do not want to wait, you can call customer service at 800.842.4271 or contact us and request a copy to be mailed. Please note that for security reasons, customer service cannot provide the user ID and personal identification number (PIN) over the phone or via email. 

If your payroll report doesn't match your policy term, you can round the payroll report to the first of the month.  It is acceptable to deviate from the policy period by 30 days.  For example, if your policy period is 6/15 - 6/15, you can provide payroll for 7/1 to 7/1 or 6/1 to 6/1. Please refer to premium audit required documents for additional information. 

Yes. If you are a registered online user, log into premium audit and complete your audit. You can also fax documents to customer service. 

If you've previously registered online, you can reset your password by selecting "Need login help?"

If your audit was done in person by a premium auditor (physical audit), you can request a copy of the auditor's worksheet by completing the Contact Customer Service form or sending an email to auditworksheets@travelers.com. Be sure to include your policy number and policy period effective date.

The results of your audit can be found online by logging into MyTravelers Premium Audit. From the summary page, you can view, print or save copies of current and past audits.

If you completed a paper policyholder report, you may request to have a copy emailed, faxed or mailed to you by contacting us and specifying your preferred method of delivery. You can request a copy by completing the Contact Customer Service form or calling our customer service number. Please have your policy number and policy period effective date available. You can find this information on the original policy paperwork, on your Premium Audit Adjustment Notice or on your renewal notice. 

After the audit is conducted, your premium may be adjusted based on your business activity during the policy period. Business activity is confirmed by a review of your sales or payroll (whichever is applicable), operations, employee classifications, use of sub-contractors and inclusion or exclusion of officers. Providing accurate data ensures you don't pay more (or less) than you should for the insurance coverage.

The Premium Audit Adjustment Notice shows the estimated exposure at the beginning of your policy compared to the audited exposure and details about the calculation of your premium. The adjustment notice is not your bill. If you have questions about the information contained in this document, call Premium Audit Customer Service at 800.842.4271 or Email Us . If you have questions about your bill, please see FAQ, how can I get my billing account balance?

Most customers will receive a Premium Audit Adjustment Notice after your audit has been completed. If you registered to access our secure website, you can sign in to view a copy there. For audits done in person or by paper (policyholder report), you can contact customer service. 

Since policies may be billed directly with Travelers, through an agent, broker or through a payroll services provider, please refer to your bill for the appropriate phone number to contact for your account balance.

Since refunds may be issued by Travelers – through your agent, broker, or payroll services provider – please refer to your bill for the appropriate phone number to contact for questions about a refund.

In the states that have adopted the ANC practice, the state-specific audit noncompliance percentage charges are determined by NCCI. Specific ANC charges are reflected in the Audit Noncompliance Charge Endorsement of your workers compensation policy. 

If you have an Audit Noncompliance Change Endorsement or if ANC is otherwise part of your workers compensation policy, and you have been notified that your policy will be audited and you fail to comply, you may be billed an ANC charge at the conclusion of your policy term. The ANC charges vary by state (check your workers compensation policy endorsement for details or contact your broker or agent). Your Premium Audit Adjustment Notice will show the ANC charge by location and state. Additionally, you will receive an account bill from Travelers, your agent or your broker showing the total balance due, including both the premium and the audit noncompliance charge. 

NCCI requires that you be notified in writing of the ANC charge amount that may apply if your audit is not completed. Travelers also sends reminder letters during the audit process that outline the specific noncompliance charges that may apply to your account. You may receive one or more of these letters while you are actively working to complete your audit. If you do, please continue to work with your auditor and/or submit any outstanding required information online. You can also contact customer service at 800.842.4271 with questions or for assistance with the completion of your audit. 

Yes. The charge may be reversed in certain circumstances once all the requested information needed to complete the audit has been received. If you are unclear as to what information is needed to fulfill the requirements of your premium audit, please contact Premium Audit Customer Service at 800.842.4271.