General Liability Medical Solutions

Medical cost inflation is a top concern for our customers and a key driver of general liability losses. Our innovative and strategic use of medical data, industry expertise and sophisticated technology can deliver optimal claim outcomes and mitigate general liability losses.

Travelers can help you navigate claims in an ever-changing medical environment, helping you protect your business, brand and reputation.

Dedicated general liability medical professionals
Our General Liability Nurse professionals have strong backgrounds in liability issues.

Our nurses are co-located with Claim professionals countrywide, allowing them to provide medical insights and answer technical questions at every point in the claim life cycle.

Comprehensive medical bill analysis
Medical records and bills are analyzed for multiple purposes — to identify duplicate submissions and unrelated treatment; to see how they compare with usual and customary pricing; and to find opportunities for negotiation. We employ state-specific strategies to optimize results.

Travelers provides expanded medical bill analysis capability for inpatient hospital bills, pharmacy and durable medical equipment, to assist in case evaluation. 

The Travelers Medical Record Summarization process is performed by medical professionals to assist Claim, medical and legal professionals in evaluating claimed damages and settlement negotiations.

Medicare compliance experience
Travelers has the compliance knowledge and experience to navigate complex Medicare rules and ensure that all obligations are satisfied.

Medical fraud prevention
Medical fraud is the largest fraud activity in the U.S., resulting in billions of dollars a year in losses.

Our dedicated, cross-disciplinary Medical Investigation Unit (MIU) is focused on the identification and prevention of medical fraud. We systematically identify areas of possible fraud and determine the accuracy of treatment records.