ConciergeCLAIM Nurse
For an employee who is injured at work, navigating the workers compensation claim process can be confusing.
An injured employee meeting face-to-face with a Travelers ConciergeCLAIM® Nurse provides the injured employee with a better understanding of the claim process and an explanation of next steps, leading to a better claim outcome.
Providing you with a higher level of service
Locate a ConciergeCLAIM Nurse location near you.
How does it work? Our nurses:
Meet in person with the injured employee to discuss their injury and the treatment plan developed by the treating physician
Explain the injured employee’s responsibilities in the claim process, including the importance of attending medical appointments
Partner with the treating physician, the employer and the injured employee to identify potential opportunities for return to work, including temporary modified or alternative-duty work
Travelers: ConciergeCLAIM Nurse Customer Testimonial
The Travelers ConciergeCLAIM Nurse program provides injured employees support and guidance throughout the workers compensation claim process.
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Four cyclists. Text, Greg Nunn.
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[BIRDS CHIRPING]
GREG NUNN: I'm a small town Texas boy. I grew up in South Texas.
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Cyclists in photo.
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I went to Baylor University, played football, so as a scholarship football athlete. Early in my life, I didn't have enough money to pay for a gym membership to a big, nice club, and so I got a job as an instructor. We've created a really good outdoor cycling program at Life Time Fitness. We have anywhere from 60 to 120 people show up, so it can be an amazingly large ride.
In cycling, everybody tells you it's not a matter of if you're going to crash, it's a matter of when.
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Greg smiles.
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We're going down a little bit of a draw, and the guy in front of me, his bike went out. I remember riding over his bike, and I thought, oh, this is not going to be good.
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Text, Sonia Garza.
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SONIA GARZA: Greg's accident took place on a Saturday morning. We have our outdoor cycle club rides. We've built a community, and our members have relationships with our leaders, with our class instructors. When he was out, it was stressful because you can't replace people. Even though I could get his classes covered, it's not Greg.
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Greg walks with bike.
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GREG NUNN: An ambulance had come. They did X-rays, and they did confirm that I had broken ribs and a collapsed lung. I gave them my regular medical insurance card. I didn't even think about the workers' compensation that Life Time provided through Travelers, because Life Time, I was on the clock with them when this accident happened. And they offered the nurse ConciergeCLAIM program. And I was introduced to the Travelers' ConciergeCLAIM nurse, Susan.
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Susan Mitchell.
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SUSAN MITCHELL: ConciergeCLAIM Nurse program is a comprehensive program that was designed by Travelers. We have a medical case manager nurse positioned at one of the occupational health clinics, and the primary focus is to establish a relationship with this injured worker. And they put their trust in you to direct them, explain, educate-- what does their treatment plan involve? And it helps them to put a face to this complicated world of workers' compensation.
Sports medicine is a philosophy that focuses on keeping that person mobile, active as much as they can be within the realms of their injury. The physical therapy helps keep the muscles, the tendons, the ligaments moving so that they're not getting tight, which can cause problems later.
GREG NUNN: It was really challenging and stressful for my family. And so there was a lot of depression. After I've spent a solid three weeks, I was demoralized. I just felt like, oh my gosh, how much of this am I responsible for? And what's my financial obligation?
SUSAN MITCHELL: His condition was really serious, and you could see his sense of humor dissipate with that, which told me that he really needed that emotional support and encouragement that we were going to take care of him and he was going to get through this.
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Greg pedals his bike on a street
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GREG NUNN: Susan took care of me in so many ways. I just felt to have her be the person that understands what's going on with my insurance and my coverage as well as what's going on with the doctors. So I had a lot of confidence in that.
SONIA GARZA: He's fully recovered. He's riding outdoors with the outdoor cycle club. He's teaching his classes regularly.
GREG NUNN: So welcome to the Life Time Fitness cycle class. Are y'all ready to go?
[CHEERING]
Woo! All right.
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Greg grins.
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SONIA GARZA: After this experience, I was very grateful to know that Life Time had taken the time to partner with a company like Travelers Insurance. It lets me know that in case something happens like this that's unexpected, myself or my team members, that we're going to be taken care of.
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Greg rides his bike in a neighborhood. Travelers logo with a red umbrella. Text, Travelers, It's better under the umbrella, www dot Travelers dot com.
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Meeting face-to-face enables us to build trust with the patient more effectively, and I believe it’s because of that trust that we’re seeing the claim outcomes that we are.
- Sarah Grace, Registered Nurse, ConciergeCLAIM Nurse program in Connecticut