Remarkable Things Happen When People Care
We hope that the value of shared purpose comes through in the brand manifesto. In a world that is all too polarized, our business demonstrates the power of common cause to unite people across distance and differences. Our shared sense of responsibility drives us, and we believe it can unify our communities, too.
Alan Schnitzer, Chairman and Chief Executive Officer
Who Cares?
The world can sometimes feel full of negative headlines. Yet every day, millions of you are there to help one another, writing a positive story and proving remarkable things happen when people care.
[MELLOW MUSIC]
(DESCRIPTION)
Upside-down: a wildfire rages as flames consume a hillside.
[FIRE CRACKLING]
(SPEECH)
[SPEAKER]: Who cares about all those wildfires out West?
(DESCRIPTION)
Upside-down: a violent wave from a hurricane surge crashes into traffic lights.
[WAVES CRASHING]
Upside-down: aerial footage of homes submerged in water after a disaster.
(SPEECH)
[SPEAKER]: Who cares about one more hurricane?
(DESCRIPTION)
Upside-down: lightning flashes in a dark sky.
[THUNDER CRASHES]
Upside-down: a woman motorist sits stranded on top of a car submerged in violent water.
[WATER RUSHING]
Screen starts rotating clockwise.
(SPEECH)
[SPEAKER]: Who cares about a stranger in trouble?
(DESCRIPTION)
Upside-down while the screen rotates clockwise: an unhoused man pushes a shopping cart full of items against a city backdrop at night.
(SPEECH)
[SPEAKER]: Or the homeless?
(DESCRIPTION)
Upside-down while the screen rotates clockwise: a father, mother and daughter hold each other while lying on a sidewalk in a city.
(SPEECH)
[SPEAKER]: The hungry?
(DESCRIPTION)
Screen still rotating clockwise: an elderly woman stands in her front yard with her walker.
(SPEECH)
[SPEAKER]: The old?
[MUSIC SPEEDS UP]
(DESCRIPTION)
Screen rotates right side up: two young girls staple a poster to a utility pole filled with signage for good causes. It reads, WALK TO FIGHT CANCER.
(SPEECH)
[SPEAKER]: Who cares?
(DESCRIPTION)
Upside-down: the young girls’ feet run to their next lamppost transitioning to the feet of brave firefighters running through smoke toward a wildfire. The image quickly rotates right side up.
A close-up of a woman firefighter’s face as she lifts her face shield.
(SPEECH)
[SPEAKER]: Actually,
[UPLIFTING MUSIC]
(DESCRIPTION)
Silhouettes of two firefighters spraying a fire hose onto a raging fire.
[ON SCREEN TEXT]
563,000 OF YOU
(DESCRIPTION)
A firefighter guides a horse by its halter out of a stable while fires rage in the near distance.
[SIRENS IN THE DISTANCE]
(SPEECH)
[SPEAKER]: Five hundred sixty-three thousand of you who risked your lives to fight fires.
(DESCRIPTION)
Silhouette of a firefighter running towards a pickup truck parked by a forest engulfed in flames.
(DESCRIPTION)
Scene passes down a soup kitchen table as volunteers on the left side serve the hungry on the right.
[ON SCREEN TEXT]
1,500,000 OF YOU
(SPEECH)
[SPEAKER]: One million five hundred thousand of you who fed the hungry.
(DESCRIPTION)
Tail lights flash on a car, stranded in water up to the hood of a sedan.
Two volunteers deliver a tower of pizza boxes in a dinghy.
[ON SCREEN TEXT]
9,900,000 OF YOU
(SPEECH)
[SPEAKER]: Nine million nine hundred thousand of you who delivered aid after a disaster.
(DESCRIPTION)
Aerial shot of a relief worker rescuing a man stranded on the roof of his home.
A group of people form a human chain in violent waters to reach the woman motorist on top of her car.
[ON SCREEN TEXT]
60,000,000 OF YOU
(SPEECH)
[SPEAKER]: More than 60,000,000 of you who helped someone in need.
(DESCRIPTION)
Aerial shot over a rally of thousands of people.
[ON SCREEN TEXT]
200,000,000 OF YOU
(SPEECH)
[SPEAKER]: All two hundred million of you who gave to good causes.
(DESCRIPTION)
The two young girls walk in the rally with their grandmother wearing a head scarf. One of the girls holds a homemade sign that says, THIS FAMILY FIGHTS TOGETHER.
The firefighter evacuates the horse and the rancher from the fire.
The woman motorist reaches out to grab the hand of the person closest to her in the human chain.
(SPEECH)
[SPEAKER]: Every day, millions of you are there to help one another.
(DESCRIPTION)
A man knocks on the back of a van stranded in a snowbank, before another car pulls it free.
A stranger pushes someone in a motorized wheelchair up a steep hill in the rain, captured on a smartphone.
Smartphone footage of two children delivering a balloon to an elderly woman’s door. She hugs the little girl.
Staff and teammates of a school basketball team lift up a player with cerebral palsy. They cheer as he makes a basket.
(SPEECH)
[SPEAKER]: Because remarkable things happen when people care.
(DESCRIPTION)
Two volunteers shake hands and hug at a community volunteering event.
(DESCRIPTION)
[LOGO]
Travelers
The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Cyber
For one company that almost lost it all to a cyberattack, a Travelers employee was the difference between business as usual and irreversible ruin.
[MUSIC PLAYING]
(DESCRIPTION)
At a children’s soccer game, a young girl scores a goal.
(DESCRIPTION)
In the stands, Phil and his wife cheer for their daughter that just scored. Suddenly, Phil's focus shifts to his phone, his bank app displaying “INSUFFICIENT FUNDS.”
(SPEECH)
PHIL'S WIFE: You ok? What’s wrong? Honey?
(DESCRIPTION)
Phil storms off the stands in a panic.
TEXT: Inspired by true events
(DESCRIPTION)
A flashback to Phil checking his email from the countertop kitchen of his home. In the background, his two young daughters loudly bicker over a scooter. He absentmindedly clicks on an email link and shuts his laptop. He’s got a fight to break up.
(SPEECH)
PHIL: I must’ve clicked on a link I shouldn’t have while I was distracted and our entire business account was drained.
(DESCRIPTION)
Nora from Travelers drives to her office in the evening. She’s got a look of determination in her eyes.
(SPEECH)
I spoke to Nora from Travelers and she worked with her rapid response team.
(DESCRIPTION)
Nora hastily removes her jacket and gets to work at her office desk. She makes a call on her cell.
(SPEECH)
NORA: Yeah, we need to do this now.
(DESCRIPTION)
A timelapse from outside Nora’s modern office building. It goes from night to dawn.
(DESCRIPTION)
A close-up of a digital bank statement depleting to zero.
(SPEECH)
PHIL: She explained that the first 48 hours are absolutely critical.
(DESCRIPTION)
Nora paces through the break room of her office, still on the phone. She pours herself a cup of coffee.
(SPEECH)
NORA: I understand it’s the weekend, but we gotta get them on the phone.
(DESCRIPTION)
A newspaper clipping of a younger Phil and his wife on-site, studying a blueprint.
(DESCRIPTION)
A newspaper clipping with a title that reads, “LOCAL FIRM NAMED CONTRACTOR OF THE YEAR”
(SPEECH)
PHIL: 10 years of building our contracting company, a loss this big could’ve ended our business. I was panicking.
(DESCRIPTION)
From his home office, Phil anxiously reviews a pile of paper bills. His wife approaches from behind, extending a comforting touch on the shoulder.
(DESCRIPTION)
Nora works diligently in another area of her office. She’s handed a paper while still on the phone.
(SPEECH)
But Nora did something that I never would have thought of.
(DESCRIPTION)
Agent Lee, an agent in a sleek suit, answers his phone while proceeding through the lobby of a contemporary government building. He walks with purpose.
(SPEECH)
USSS AGENT: Agent Lee.
(DESCRIPTION)
A drone-shot of the Nora’s office building at night. A Travelers logo on the building illuminates the night.
(SPEECH)
PHIL: She called her contact at the Secret Service.
(SPEECH)
NORA: Ok, so what do we have?
(DESCRIPTION)
From his state-of-the-art workspace at an undisclosed location, Agent Lee talks to Nora through a headset over video chat. On the other end, Nora and three other coworkers gather around her desk.
(SPEECH)
USSS AGENT: Yeah so, get this: all of the money’s in a holding account. We got all of it.
(DESCRIPTION)
There’s a collective sigh of relief among Nora and her coworkers. They all grin.
(DESCRIPTION)
In the master bedroom, Phil perches on the edge of the bed and picks up his cell.
The rest of the family is also in the room, getting ready for bed.
(DESCRIPTION)
From her office, Nora calls Phil. She’s pacing back and forth excitedly.
(SPEECH)
PHIL: Hold on one second.
(DESCRIPTION)
His wife rushes over from the other room.
(SPEECH)
NORA: I got some news for you. We got it!
(DESCRIPTION)
Phil’s wife smiles in disbelief and Phil is practically lost for words. Their two daughters look on in curious content.
(SPEECH)
PHIL'S WIFE: All of it?
NORA: All of it.
PHIL: Thank you. Thank you so much!
PHIL'S WIFE: Thank you! Thank you so much!
(DESCRIPTION)
TEXT: Remarkable things happen when people care.
(DESCRIPTION)
Travelers logo
TEXT: It’s better under the umbrella®
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Golf
One man's recovery after an accident at work, and the Travelers employee who shared his passion for golf and helped get him back on the green.
[MUSIC PLAYING]
(DESCRIPTION)
An older man with a slight limp in his right leg approaches the tee at a golf tournament. He places the ball down and takes a swing.
(DESCRIPTION)
An older man in the crowd looks on as the ball flies through the air. It’s a great shot.
TEXT: Inspired by true events
(SPEECH)
MIKE: I had a terrible accident on a job site in 1983.
(DESCRIPTION)
A newspaper clipping from 1983 with a photo of a mangled crane, and a title that reads, “Crane Collapses, Worker sent to ICU.”
(DESCRIPTION)
A retro X-Ray of a mangled leg, post accident.
(SPEECH)
My company had workers comp from Travelers, who covered my first prosthetic.
(DESCRIPTION)
In an ‘80s hospital room, a nurse slides a knee-high, retro prosthetic onto the leg of Mike, the insured. His mom stands by. The nurse helps him flex it.
(DESCRIPTION)
In the physical therapy room, the nurse assists Mike as he attempts to walk on the parallel bars. He’s having a lot of trouble.
(SPEECH)
Golfing is my passion, and with this new leg, it was
(DESCRIPTION)
A goofy, retro photo of Mike as a child. He’s holding up a golf scorecard and club, flashing a toothy grin .
(DESCRIPTION)
A black-and-white yearbook photo of Mike’s seven-person high school golf team, circa mid ‘70s.
(DESCRIPTION)
A retro photo of three prosthetics against a cabinet.
(SPEECH)
it was really tough to balance myself.
(DESCRIPTION)
In a hospital hallway, Mike attempts to put a golf ball into a cup while using a walker to balance himself. He winces, clearly frustrated.
(SPEECH)
Carlos from Travelers also loved golf,
(DESCRIPTION)
At Mike’s family home, his mom answers the front door to find Carlos from Travelers, a folder of documents under his arm. He shakes her hand.
(SPEECH)
CARLOS: Is Mike around?
(SPEECH)
MIKE: and he knew I wanted to get back to work and swinging those clubs again.
(DESCRIPTION)
In the living room, Mike putts into a glass cup as Carlos watches intently. It goes wide.
(SPEECH)
Best 2 out of 3? Further along in my recovery, Travelers sourced a newer prosthetic.
(DESCRIPTION)
Mike is back in the hospital with the nurse, now with a newer prosthetic. He’s much more confident than he once was.
(DESCRIPTION)
Mike is practicing his swing at a driving range when Carlos enters the bay next to him.
(SPEECH)
CARLOS: Oh hey Mike, how you been?
(SPEECH)
MIKE: Hey! Good to see ya!
(DESCRIPTION)
Mike takes another swing with Carlos looking on from his bay – it soars to the 250 yard marker. Carlos smiles.
(SPEECH)
CARLOS: There it is!
(SPEECH)
MIKE: So, 40 years and 10 prosthetics later,
(DESCRIPTION)
Mike swings, and we’re suddenly back on the golf tee from the beginning, in the present day. We once again see the older man in the crowd, this time realizing it’s an older Carlos.
(SPEECH)
CARLOS: There it is!
(SPEECH)
MIKE: Travelers is still with me.
(DESCRIPTION)
The golfer on the tee returns the smile – it’s an older Mike. The ball lands on the green, right near the hole. A great shot.
(DESCRIPTION)
Mike and Carlos briefly hug before parting ways.
TEXT: Remarkable things happen when people care.
(DESCRIPTION)
A birds-eye view of the golf tournament as it continues below. It’s a gorgeous day. TEXT: Remarkable things happen when people care.
Travelers logo
TEXT: It’s better under the umbrella®
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Dog
What would you do to help bring a lost dog home in the wake of an accident? Watch as one Travelers employee goes above and beyond to do just that.
[MUSIC PLAYING]
(DESCRIPTION)
A dirty Australian Shepherd barks at something in the woods, but it isn’t clear what. The barks are muted.
TEXT: Inspired by true events
(DESCRIPTION)
Ryan, the insured, drives down a wooded road on a beautiful day. He eyes the passenger seat and smiles. In the passenger seat, his dog Max sticks his head out the window to enjoy the fresh air. Out of nowhere, a truck barrels through a stop sign and crashes into Ryan’s car at breakneck speed. Cut to black.
(DESCRIPTION)
Ryan's smashed sedan is upside-down in a wooded area near the road. Max barks at the car in desperation, the scene from the beginning now revealed in its entirety. But the sirens spook Max. He runs.
(SPEECH)
RYAN: I was driving to visit some old college friends, about a six-hour drive from Montgomery to Asheville.
(DESCRIPTION)
A college graduation photo of Ryan and four of his friends.
(DESCRIPTION)
A snippet of the vehicle incident report from police, along with a photo of the completely smashed windshield.
(DESCRIPTION)
A heartwarming photo of Ryan and Max from a day at the park.
(SPEECH)
Had my dog Max with me, as usual.
(DESCRIPTION)
At his office desk, Alex from Travelers converses with Ryan. There’s a look of determination in his eyes.
(DESCRIPTION)
Ryan recuperates in a hospital bed, also talking on his cell. He’s got a full-leg cast and neck brace. Clearly not in great shape.
(SPEECH)
Alex from Travelers called me about my claim, but all I could think about was Max.
(DESCRIPTION)
A photo of a younger Ryan and Max as a puppy, both on skateboards. A grinning Ryan steadies Max.
(DESCRIPTION)
Near the side of the road, Alex approaches a lost dog flyer on a telephone pole. It’s got Max’s picture on it. He takes a photograph and posts it to social media.
(SPEECH)
He told me he’d do everything he could to help find him.
(DESCRIPTION)
Alex is in the office, chatting with Ryan who’s sitting in the chair in his hospital room.
(SPEECH)
ALEX: Yeah, I know some people at a radio station.
(DESCRIPTION)
The local radio DJ relays an announcement about Max on-air. Alex watches the DJ through the viewing window, nodding in enthusiasm.
(SPEECH)
RADIO DJ: This is 100.4 WTXN and we’ve got a lost dog alert. A brown and white Australian Shepherd mix.
(DESCRIPTION)
While driving down a wooded road, a park ranger hears the announcement on the radio. She cranks the volume up.
(DESCRIPTION)
Alex is on the phone in his office. Then we see him driving around near the scene of the accident, looking for Max.
(SPEECH)
RYAN: He kept checking in. He just wouldn’t let it go.
(DESCRIPTION)
The park ranger patrols the woods that night on foot, looking for Max with a flashlight. In the distance, she’s left her car headlights on for some extra light.
(SPEECH)
PARK RANGER: Hey!
(DESCRIPTION)
Her flashlight beam illuminates a large drainage pipe, and inside Max’s head peeks out.
(DESCRIPTION)
Max is brought to Ryan’s hospital room. He leaps onto the bed and Ryan throws his arms around him. Various hospital staff watch with delight from the hall.
(SPEECH)
RYAN: I can’t thank Alex from Travelers enough.
(DESCRIPTION)
The park ranger flashes a huge smile from the doorway as the reunion continues.
(SPEECH)
I’ll never forget that moment.
(DESCRIPTION)
Max looks up at Ryan, who lovingly pets his face.
TEXT: Remarkable things happen when people care.
(DESCRIPTION)
Travelers logo
TEXT: It’s better under the umbrella®
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Who cares about a lost ring?
When a customer lost her engagement ring down a city grate, one Travelers employee stopped at nothing to get it back.
[MUSIC PLAYING]
(DESCRIPTION)
A young woman exits a subway station and starts removing her left leather glove.
TEXT: Inspired by true events
(DESCRIPTION)
As she approaches a grate on a city sidewalk, her engagement ring flies out. She watches, horrified as it bounces then falls through the grate into the dark depths of the city in slow motion.
(DESCRIPTION)
Close-up of a Travelers Claim Rep in a white Travelers shirt a couple of days later at the same location. He takes a digital borescope inspection camera out.
(SPEECH)
TRAVELERS CLAIM REP: We received a claim about a lost ring. We could’ve just written a check, but I really felt for them.
(DESCRIPTION)
He feeds the probe into the city grate and sees the lost ring lying underground on the digital screen. He makes a call on his smartphone.
(SPEECH)
I’m looking for someone to get me into a grate.
(DESCRIPTION)
It starts raining. He starts pushing the camera back into his backpack to escape.
(SPEECH)
Hold on.
(DESCRIPTION)
The lost ring is lying on the ground. Rainwater rushes through and pushes it over the edge. The screen cuts to black.
(DESCRIPTION)
The Travelers Claim Rep is back at the grate with the young woman and her fiancé. The three of them kneel by the grate, straining to lift it together. A uniformed man in the background walks toward them.
(SPEECH)
FIANCÉ: It’s very heavy.
(DESCRIPTION)
The uniformed man approaches carrying something in his hand. He’s a doorman from the building nearby. He taps the Travelers Claim Rep on the shoulder and offers him a crowbar.
(SPEECH)
DOORMAN: You need this?
(DESCRIPTION)
The Travelers Claim Rep reaches out to accept it, smiling.
(SPEECH)
TRAVELERS CLAIM REP: Yes, I do.
(DESCRIPTION)
The grate slides open and the Travelers Claim Rep, young woman and her fiancé peer into the opening. The Travelers Claim Rep climbs down the ladder into a tunnel filled with standing water. He shines his flashlight below him as he descends. He steps into the water.
(SPEECH)
I was about to give up.
(DESCRIPTION)
The Travelers Claim Rep advanced through the underground tunnel, searching with his flashlight in the water and along the sides.
(SPEECH)
And then,
(DESCRIPTION)
He crouches down. His determined face is lit by the glow of his flashlight. The lost ring is lying close to a drain. Water rushes over it. His hand reaches down and retrieves it just in time.
(SPEECH)
I spotted it.
(DESCRIPTION)
His hand emerges from the grate opening above ground holding the ring. A crowd has gathered.
(DESCRIPTION)
The young woman’s fiancé takes the ring from the Travelers Claim Rep. He exhales as he gets down on one knee. The young woman looks overcome with emotion.
(SPEECH)
FIANCÉ: Will you…please not lose this ring again?
(SPEECH)
FIANCÉE: Yes.
(DESCRIPTION)
Her fiancé puts the engagement ring back on her hand and they embrace as he stands. The crowd of onlookers clap and cheer. He turns to shake the Traveler Claim Rep’s hand and then the doorman’s. She thanks them both.
TEXT: Remarkable things happen when people care.
(DESCRIPTION)
Travelers logo
TEXT: It’s better under the umbrella®
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183
[MUSIC PLAYING]
(DESCRIPTION)
Palm trees bend and shake in the face of strong hurricane winds. Waves crash against them.
TEXT: Inspired by true events
(DESCRIPTION)
A 2 liter soda bottle floats by in the aisle of a flooded grocery store. Water drips from the ceiling.
(DESCRIPTION)
The grocery store’s sign that reads MANGROVE MARKET lies broken in two in a pool of water on the ground outside. Smartphone footage shows the outside of the grocery store flooded from a storm. Cut to airplane wheels touching down.
(SPEECH)
KEVIN: We insured this one store that everyone depended on. So we needed to get down there.
(DESCRIPTION)
Kevin, a Travelers Claim Rep in a red Travelers polo shirt speaks to a car rental agency employee, who shakes his head. Scott, another Travelers Claim Rep wearing a dark blue Travelers polo shirt, drives up behind him in an old minivan.
(SPEECH)
SCOTT: In these situations, car rentals are hard to come by.
(DESCRIPTION)
Kevin buckles his seatbelt while Scott smiles at him jokingly.
(SPEECH)
It’s a classic.
(DESCRIPTION)
Kevin doesn’t take the bait, stares straight ahead.
(SPEECH)
KEVIN: Let’s go.
(DESCRIPTION)
They drive off, the rear of the minivan dented and damaged.
(SPEECH)
SCOTT: We took what we could get.
(DESCRIPTION)
They drive through a devastated neighborhood. Aerial footage shows a road damaged by the storm, parts of it completely underwater. A home nearby is destroyed, its insulation falling out.
(SPEECH)
KEVIN: Everything was destroyed. Even the causeway was washed out.
(DESCRIPTION)
They walk through what’s left of a marina. A boat has been upended and sits against the dock.
(SPEECH)
SCOTT: We just needed to find a way over.
(DESCRIPTION)
Scott finds a man with a small boat that doesn’t seem damaged.
(SPEECH)
Could you get us to Sanibel?
FISHERMAN: I could try.
(DESCRIPTION)
Scott turns to Kevin, standing further away on the dock. Kevin gives him a thumbs up.
(DESCRIPTION)
Cut to Kevin and Scott on the boat. They hold on tightly as the boat captain navigates the rough waters. The damaged causeway looms in the distance. Ashore, Scott picks up a bicycle by a hand-painted sign that says USE AND RETURN. He leaves a child’s pink bicycle for Kevin, who gives him a stare.
(SPEECH)
SCOTT: We would find bicycles and it was take a bike, leave a bike.
(DESCRIPTION)
Scott struggles with his cruiser, as if he hasn’t ridden a bike in a long time. Kevin pedals quickly on the child’s bike and passes him. They make it to the flooded grocery store and survey the damage with the store owner, using flashlights to see in the dark.
(SPEECH)
What a mess.
KEVIN: Yeah. That’s where the water came down.
(DESCRIPTION)
The screen fades to black.
TEXT: Three weeks later
(DESCRIPTION)
The store owner walks alongside the front of the store with a woman carrying a case of bottled water and bananas. Behind them, a damaged door is boarded up and someone climbs up on a ladder to reach the roof. The store owner begins to staple a cardboard sign to a post while workers repair the MANGROVE MARKET sign. It’s been joined together again.
(SPEECH)
Getting open wasn’t about making money. It was about giving hope.
(DESCRIPTION)
The store owner waves goodbye to the woman who came in for water in front of her cardboard sign that says WE’RE OPEN. Meanwhile, another customer exits the re-opened store with supplies and other members of the community approach the store and embrace, glad to see each other again.
TEXT: Remarkable things happen when people care.
(DESCRIPTION)
Travelers logo
TEXT: It’s better under the umbrella®
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Who cares about one small store?
Days after a hurricane, two Travelers employees faced miles of debris to help turn one small store into a beacon of hope for the community.