What is roadside assistance?
Ever been stranded because of unexpected car trouble, like a dead car battery? It can happen when you’re at work, out running errands or even at home. Roadside assistance, an option that can be added to your Travelers car insurance policy, can help.
What can roadside assistance cover?
Chances are, someday you’ll get a flat tire, run out of gas or have a mechanical problem and be stuck on the side of the road. But with roadside assistance coverage, you can have peace of mind knowing that road service is just a phone call away. We offer two levels of 24-hour road assistance to choose from: one for people who just want basic roadside coverage and another for people who may be looking for something more.
Need roadside assistance help now?
Submit your roadside request online**
Or call 800.252.4633, select option 3
Policyholders with Roadside Assistance should make sure to have their policy number ready. The 13-digit policy number can typically be found on your Auto ID card.
Services offered
Roadside assistance from Travelers can provide towing service up to 15 miles for Roadside Assistance or up to 100 miles for Premier Roadside Assistance®.
To get started, just call or submit your request online and Travelers will dispatch a tow truck for you, including jump start, fuel delivery,† flat tire change and lockout assistance. You also have the option of hiring an independent towing service, paying them directly and requesting reimbursement.
Premier Roadside Assistance Package
Premier Roadside Assistance will provide towing service up to 100 miles, as well as jump start, fuel delivery,† flat tire change and lockout assistance.
This package also provides trip interruption coverage, which means you may be eligible for reimbursement of $200 a day (to a maximum of $600) for meals and lodging if your car breaks down at least 100 miles from home and your vehicle is out of commission for more than 24 hours.
Premier Roadside Assistance also includes personal property coverage with a $500 limit, which provides coverage to replace stolen or damaged personal property as a result of a covered, paid comprehensive or collision loss.
Roadside assistance coverage vs. Premier Roadside Assistance package
Travelers offers two options for roadside assistance to help give customers peace of mind – whether commuting to work or taking a long trip. Here’s how they compare:
| Plan features | Roadside Assistance | Premier Roadside Assistance |
| Towing up to a mileage limit up to point of disablement or to the nearest service station | Yes Up to 15 miles |
Yes Up to 100 miles |
| Dead battery/jump start (not including cost of battery) | Yes | Yes |
| Fuel delivery (not including cost of fuel) | Yes | Yes |
| Flat tire change | Yes | Yes |
| Lockout assistance | Yes | Yes |
| Roadside winching | Yes | Yes |
| Trip interruption coverage - reimbursement for disablement that occurs more than 100 miles from your primary residence address. $200/day up to a maximum of $600 total for lodging, meals and alternate transportation. | No | Yes |
| Personal property coverage - $500 of coverage for personal property damaged or stolen as part of a comprehensive, collision or glass loss. Includes portable sound receiving and transmitting equipment and items such as CDs and DVDs. | No | Yes |
One call gets you help fast
With roadside assistance coverage or a Premier Roadside Assistance package, you can get help 24/7. Just call or submit your request online and 24-hour roadside assistance will be dispatched to help with your flat, refuel,† jump-start your car or give you a tow.
If a driver on your policy takes frequent road trips, talk with your local independent agent about roadside assistance for peace of mind on the road.
** When you click “Submit your roadside request online” for roadside assistance on this page, you will leave Travelers.com and go to a third-party site where you will be subject to that site’s terms and privacy policy.
Roadside assistance services are performed by and/or through Cross Country Motor Club, Inc., except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming, where services are performed by and/or through Cross Country Motor Club of California, Inc.
Travelers may also use other contracted vendors to perform roadside assistance services.
† The cost of fuel is not included.
