What You Can Expect During the Auto Claim Process
After an accident, your main priority is to get better. We understand the claim process can feel overwhelming and unfamiliar. At Travelers, we will assist you in navigating this process, so we've created this guide to help you get a better understanding of what to expect.
We’ll get in touch with you.
Once we're notified about the accident, one of our Claim professionals will contact you to gather initial information. Your assigned Claim professional will continue to work closely with you throughout the claim process.
We'll work with you and others to gather information.
Your Claim professional will work with you and other involved parties to gather information such as photos, medical bills, video and witness statements. Your Claim professional will keep you informed with regular updates during this time.
We’ll review the information.
After all relevant information is gathered, your Claim professional will figure out if anyone is at fault for the accident.
We'll discuss next steps with you.
Your Claim professional will communicate their findings and outline next steps in the claim process with you.
Have more questions about the claim process? Read below to learn more.
At fault means who is responsible for causing the accident. More than one party can be partially responsible for the accident. Another word you may hear used to describe this concept is "liability."
You can either work directly with your Claim professional, or you can hire an attorney. Only you can decide what is best for you.
Working with your Claim professional is typically the most efficient option. Your Claim professional will work directly with you throughout the claim process.
If you hire an attorney, your Claim professional is not allowed to speak with you directly. This can lengthen the claim process.
An attorney will deduct their fees and expenses from your settlement. While attorney’s fees and costs can vary depending on a number of factors, below is an example of how your settlement could be divided.
| = Amount you take home | |
| = Attorney fees and expenses |
Every claim is different, from the details of the accident to the severity of the injury.
While there are many factors that can contribute to the length of the claim process, some of the main factors include: the duration of medical treatment, response time from medical providers, other responsible parties, and attorney involvement.
Working directly with your Claim professional could help decrease the length of the claim process.
Additional Resources
Upload a file
Securely upload your documents and photos to your Claim professional.
Check your claim status
Find out where you are in the claim process.