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Frequently Asked Questions
Common questions about Travelers, products and our insurance services. Read FAQs
SELF-SERVICE
MyTravelers®
MyTravelers
for individuals
For your home, car or boat insurance policies.
- Download your insurance cards
- Manage your policy and pay your bill
- File a claim, track status and more...
Get the MyTravelers for individuals app!
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MyTravelers
for business
For your business policies, including property, general liability and workers compensation.
- Get policy info and real-time COIs
- Manage policies and pay bills
- File a claim, track status and more...
MyTravelers for
injured employees
For your workers compensation claim.
- Sign up for electronic payments
- Message your claim team
- View payments and more...
For Individuals
Get a Quote
Quote Online
1.866.230.0372
Hours
Representatives are available Monday-Friday, 8 a.m.-9 p.m. ET and Saturday, 8:30 a.m.-6:30 p.m. ET.
Billing and Policy Service Questions
MyTravelers
1.800.842.5075
Hours
Our Customer Service Team is here to help 24 hours a day, 365 days a year.
File a Claim
File a claim
1.800.252.4633
Hours
File your auto, home and personal property claims by telephone or online through MyTravelers 24 hours a day, 365 days a year.
Check Status of a Claim
Check status online
1.800.252.4633
Hours
Looking for information on your claim? Our Claim professionals are available to help Monday-Friday, 8 a.m.-5 p.m. local time.
MyTravelers Technical Assistance
1.877.754.0481
Hours
Having trouble logging in to your MyTravelers.com account?
Our technical team is here to help you Monday-Friday, 8 a.m.-8 p.m. ET.
MyTravelers for Injured Employees Technical Assistance – Workers Compensation Claims
1.844.505.7208
Hours
Need help with your MyTravelers for Injured Employees account?
Our technical team is here to help you Monday-Friday, 8 a.m.-8 p.m. ET.
Roadside Assistance
Submit your roadside request online*
1.800.252.4633
Select Option 3 in the phone menu.
Make sure to have your 13-digit Travelers policy number ready, typically found on your Auto ID card.
For Business
Policy Service Questions
Contact your agent.
Get a Quote
Find an Agent
Travelers business insurance policies are sold through independent agents.
Find a local agent to get a quote for your business.
Billing Questions
Pay Your Bill
1.800.252.2268
Hours
We are available for billing questions Monday-Friday, 8 a.m.-8 p.m. ET.
You can make a payment by phone 24 hours a day. Please have your account and/or policy number and your banking information available.
File a Claim
File a claim online
1.800.238.6225
Hours
File your Business Insurance claims by telephone or online 24 hours a day, 365 days a year.
Check Status of a Claim
Check status online
1.800.238.6225
Hours
Looking for information on your claim? Our Claim professionals are available Monday-Friday, 8 a.m.-5 p.m. local time, to help.
Premium Audit
1.800.842.4271
Hours
Our Customer Service team is available Monday-Friday, 8 a.m.-7 p.m. ET, to help.
Roadside Assistance
1.800.238.6225
Select Option 1, then Option 3 in the phone menu.
Company Information
Customer Advocacy
Travelers is committed to providing you with the highest level of service. If you have questions or any concerns regarding the service you have received from us, please call us at 1.866.336.2077. We are here for you 24 hours a day.
Company Directory
1.800.328.2189
Retiree Services
1.800.441.4378
Mail Us
Personal Insurance Payments:
Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307
Investor Relations:
Travelers
Attn: Shareholder Services
One Tower Square
Hartford, CT 06183
Business Insurance Payments:
Travelers CL Remittance Center
PO BOX 660317
Dallas, TX 75266-0317
Consumer Affairs (Complaints):
Travelers
Attn: Consumer Affairs
One Tower Square
Hartford, CT 06183
* When you click “Submit your roadside request online” for roadside assistance on this page, you will leave Travelers.com and go to a third-party site where you will be subject to that site’s terms and privacy policy.
Roadside assistance services are performed by and/or through Cross Country Motor Club, Inc., except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming, where services are performed by and/or through Cross Country Motor Club of California, Inc.
Travelers may also use other contracted vendors to perform roadside assistance services.